In this entertaining live presentation for the Scrum Gathering, (1250 people from 32 countries), experience Dr. Rick’s presentation which is relatable to all human cultures. Everyone has difficult people in their life but there is something you can do about. Understanding why people act the way they do is the first step to Conflict Resolution!
Download the Lens of Understanding PDF
In this first video I describe why it’s critical you separate “Personality” from “Behavior” and why the Len is not “personality typing.”
In this second video we examine the Cooperation Zone which is positive and the Caution Zone which can also be positive or a sign of troubling coming
Here in part 3 we go into the Red Zone with Top Ten Unwanted List of difficult behaviors.