Love Thy Customer

Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer

In a poetic and simple manner Love Thy Customer shows people how to pay attention to service from the Customer's point of view and how their subtle actions and words can make all the difference between great service and ho-hum service.

The book not only illustrates how to make Customer's happy but how to please and recover angry or upset Customers. It is designed to be a training in a book so that managers can have everyone on team on the same page so that their Customers feel loved!

This book has been used as a training tool by Gaylord Hotels, the Marriott Marquis NY Times Square, and Waldorf Astoria, Orlando, FL, to name a few.