In my latest blog post for the McGraw-Hill Business Blog I share the 5 Rules of the Conscious Communicator to prevent email misunderstandings and conflict. You can access the post here.

For even more enjoy this video. When it comes to email will you believe with the Devil or the Angel?

Why are there so many email misunderstandings and miscommunications? Who has the time! Dr. Rick reveals how to avoid the traps and pitfalls of email communication and make it work effectively. Teaming up with AthenaOnline, an online training resource to Fortune 500 companies, this video was their #1 most viewed in 2011. In honor of that AthenaOnline presented to Dr. Brinkman an authentic toy Star Trek phaser for which he is externally grateful.